your home manual & guidebook

Welcome to hotel playa conchas chinas

We are so pleased you have chosen to stay with us. As you may already have noticed, you are in front of one of the best beaches of Puerto Vallarta. We are here to help you in any we can to make your staying the best.

Check out our compromise with Cleanliness

enjoy your stay to the fullest

everything you need to know about your home, recommendations and more

Help Conserve energy

We are a small hotel who supports the environment. Help us by:

* Turning off the lights & a/c when leaving the room.

* Closing the windows when a/c is on.

before we start, connect with us

Your follow/review/comment/engagement in social media and other platforms means a lot, as it helps us keep improving this beautiful place. This also gives us the opportunity to share this wonderful place with more people.

Cool and useful tips you should know


If your room/suite does not have Wifi you can alway use the lobby’s.

Name: conchaschinaslobby

Password: conchaschinas

This connection extends only to the lobby and pool area.


Check-in for all guests is at 3p.m.

Early check-in is subject to availability and can incur in an extra cost.

Check-out for all guests is at 12p.m.

Late check-out after 12 p.m. is possible but is subject to availability and for an extra cost. Please call reception.

Remember that there are other guests coming in and we need to have everything just as impeccable as it was for you. 


Beach towels are necessary for the beach and pool. You can request them directly at the front desk.

Only 1 towel per adult is allowed.


If your Suite does not have washer/dryer you can always request laundry service by calling the front desk.

Prices are in mexican pesos or the equivalent in USD. This amount is paid directly to the housekeeper, they will be happy to assist you.

150MXN for a small load.

200MXN for a big load.


Usually taxi cabs and Uber to downtown are around 60MXN (3USD)

Taxi service is available at anytime in the hotel. You can request a taxi cab by contacting the front desk.

Uber X (up to 3 or 4 passengers) is only available in PV and can be requested from here.

Public transportation is available. The bus stop is just on the other side of the highway in front of the hotel.


We always deliver your room/suite ready with the cable channels but we understand that remote controls can be confusing for some people. It is a common issue that guests change the TV source, so here are the instructions to fix this:

There are 2 remote controls:

1. Grab the TV control

2. Click on source button (usually says “input” or “source”)

3. Change source to AV or HDMI


Your Suite includes 1 water jug.

If you require more you can request it by calling the front desk.

The price is 60MXN and it is paid directly when the water is received.


Food delivery apps are available in the neighborhood: Uber Eats or Rappi. Both are safe and you can pay in cash or card.

Get a 100MXN discount in your first Uber Eats order with our code: eats-tdy32g9que

Get up to 1,000MXN in shipping costs in Rappi (for new users) with our code: ten26878061

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